T&C

 

Ordering

Ordering from Oh So Baby online store couldn’t be easier – simply click on ‘Add to Basket’ and follow the simple checkout procedure.  You will then be sent an email to confirm your order details


Product Description

We aim to place great emphasis and care on ensuring that all product information, photographs, pricing, and descriptions are as accurate as possible within our online store. In some instances the colours of some items within images may not be a true reflection of actual colour quality. This may be due to quality limitations within photography.

We reserve the right to amend product information and pricing without notice. This does not affect your statutory rights.

All prices quoted include VAT and are correct at time of input.


Delivery Charges

Orders over the value of £50 will be delivered FREE of charge within mainland UK*
Orders under the value of £50 within mainland UK will be charged a flat rate per order of £4.95*.

* The following postcodes are an exception to this offer and the delivery cost will therefore be quoted separately on an individual order basis:

IV, HS, KA27 – 28, PA20 – 49, KW, PA60 – 78, PH17 – 26, PH30 – 44, PH49 – 50, ZE.

All postcodes within Northern Ireland, Isle of Man, Isles of Scilly (BT, IM, TR21 – 25).


If you would like your purchases to be delivered to an address outside of mainland UK or you fall within the postcodes quoted above, then please contact us directly and we will be happy to provide an individual delivery quotation cost.

Payment Processing

We would like to re-assure you that all steps have been taken to ensure that your payment details remain secure throughout the checkout process.

The total cost of your order is the cost of goods (or deposit) ordered plus any relevant delivery charge as set out within the website. Payment can be made by any of the leading credit/debit cards i.e Visa, MasterCard, Maestro, and will be debited and cleared from your account. Upon entering your card details you will be asked to confirm that the credit / debit card being used belongs to yourself.

All cardholders are subject to validation checks and authorization by the card issuer. If the card issuer refuses to, or does not for any reason authorise payment to us, we will not be liable for any delay or non–delivery.

In some instances we will only need to take a deposit (ie: for certain furniture ranges where delivery is made directly by the manufacturer, products that are available on pre-order, or for bespoke items ordered to individual specification). In these instances, the level of deposit will be specified individually with the balance being payable upon delivery or when they become available before dispatched.

Furniture deposits are refundable as long as we have been contacted prior to the order being processed and no expenses have been incurred by ourselves or the manufacturers involved.

Delivery Timescales

All orders received will be despatched the next working day and should be received within 3–5 working days. In most instances however, we do aim for any orders received before 1pm to be dispatched the same working day which will then be received within 24 hours.Please note we do not process deliveries on Saturdays, Sundays or Bank Holidays.

Some products, such as furniture items that are delivered direct from manufacturers or bespoke items tailored to individual customer needs, may have a longer delivery lead time. These will be specified individually where applicable at the time of ordering. We will also contact you separately to keep you informed of delivery lead times.

Method of delivery

Items will be despatched via Interlink Express, who operate a 1hour delivery slot notification service.  Upon ordering, please ensure that you provide a mobile telephone number where possible to assist with this service.  Very small items may be despatched via Royal Mail.

 In order to ensure that your purchases are received safely a signature will be required upon delivery.

Product Availability

We aim to ensure that we maintain availability of all products featured within our website. However, there may be instances where products become unavailable, particularly with new product launches, and seasonal periods, and we will contact you directly to either suggest an alternative, provide the option for you to cancel your order, or offer you the opportunity to reserve the item for when it comes back into stock. In the latter instance we will contact you directly when the product becomes available.

Returns Procedure

We would kindly request that all products are checked immediately upon delivery, and that we are informed of any missing items within 48 hours. This way we can track down any undelivered parcels quickly and efficiently.

If when you have received your purchases, they are incorrect or deemed unsuitable, we will happily exchange or refund any items returned within 14 days, provided that they are fit for purpose, unused and within their original packaging. Refunds and exchanges will be issued once goods have been returned and inspected. Please note that we are unable to refund the postage cost of returned items.

Please contact us before returning any products so that we know when to expect them, and also provide us with the following information: Name, address, contact number and reason for returning the item. This way we can easily trace your original order and contact you if required.

Faulty Goods

We would kindly request that you contact us directly before returning any faulty items as many problems can be resolved without the need for returning products.

In the event that you need to return faulty items then please advise us that they are being returned so that we know when to expect them. Once returned, and upon inspection by ourselves (or in certain circumstances, the manufacturer if required), the products are deemed to be faulty through a manufacturing fault, then we will happily offer a repair, exchange or refund dependent upon individual cases. We will also reimburse the cost of returning the items.

Please note that we are unable to offer refunds, exchanges or replacements for items that are damaged / faulty as a result of customer mis-use, or for the return postage of these items.

Returns Address

In order to deal with any returns promptly, please clearly state within the package your name, address & order number, along with an up to date email address or contact telephone number, and the reasons for returning. Please send all returns to:

Oh So Baby
PO BOX 894, LANCASTER, LA1 9JQ